Shipping & Delivery

Shipping Charges
Shipping charges are $4.99 per order.

We appologize for a temporary $1.00 increase to the shipping fee to partially offset the postage hike by the post offices. During the global pandemic, airmails are sent via more expensive cargo planes as opposed to passenger planes in the past.

Delivery
PetsuppliesNet.Com guarantees prompt delivery of all pet supplies ordered. If for some reason we are unable to ship your order within 24 hours of receipt of your order PetSupplyExpress.com will contact you.

Shipping Time
Orders ship the same day unless they're placed on the weekend then orders ship on Monday. Shipping times are usually 6-12 business days.

However, due to the Convid-19 Outbreak we are seeing delivery times slower than the usual. Based on Customer updates we are seeing delivery times ranging 3-5 weeks.

We constantly monitor various mail services for any updates. Currently all services indicate that mail, including International Mail is going out everyday.

Return Policy

Within 30 days of delivery of a shipment, you may return any item you purchased from PetSupplyExpress.com for any reason for a full refund. We cannot accept returns of opened items.

Please contact us via email or phone to request your returns authorization number, which you should write on the outside of the package. This will ensure that your return is dealt with as quickly as possible.

We recommend our customers to use a form of traceable delivery (tracking number or delivery confirmation). Also when returning an item, it is a good idea to insure the package, we can't be responsible for lost packages.

Our Privacy Policy

At PetsuppliesNet.Com, we enforce the highest standard to protect your privacy while shopping with us.

• All your sensitive private information, including password, bank / credit card details etc. is transmitted over the Internet via 128 bit SSL encryption. No sensitive information will ever be sent via email. This ensures that no data can be intercepted on the way to and from our server.
• All your sensitive private information, including password, bank / credit card details etc. is stored under an industrial strength Triple-DES encryption protection. This ensure no body can hack in to the database and use that information.
• Your password will not be revealed even if you forgot and requested the login information be sent via email. We will send you a temporary one instead. Your bank / credit card details will not be revealed to even yourself though you can update the information on your account.
• All relevant privacy laws are strictly followed. In particular, none of your personal data will ever be used outside the scope of the commercial operation of our business.
• No promotion emails will ever be sent to you unless you opted for it. You can opt out at any time by updating your account information.